---
title: "Gold Transfer Link Not Received or Not Working"
description: "What to do if your transfer email is missing, deleted, already used or sent to the wrong avatar"
url: https://support.travian.com/cs/articles/235-gold-transfer-link-not-received-or-not-working
collection: "Získávání zlata"
updated: 2026-11-03
language: cs
alternates: [en]
---

# Gold Transfer Link Not Received or Not Working

What to do if your transfer email is missing, deleted, already used or sent to the wrong avatar

When a game world ends or your avatar deletion is complete, you get an email with a **Gold Transfer Link**. You use it to move your unused purchased Gold to another game world. This article helps if that email is missing or the link doesn't work. How the transfer itself works is explained in [Gold Transfer](https://support.travian.com/articles/117).

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## When the email is sent

-   The email is only sent **after the game world has ended**, or **after your avatar deletion is complete**. It isn't sent while the deletion timer is still running.
    
-   It goes to the **email address of your Lobby account**.
    
-   You only get a link if you have unused Gold that you bought with real money. Free Gold, Gold from the Silver exchange and Gold from the Gold Starter Promo can't be transferred.
    

### Why the amount can be lower than expected

When you start deleting your avatar, the Gold shown is calculated as if the avatar were deleted right away. If Travian Plus or resource bonuses keep running during the deletion countdown, they use up value and the amount you can transfer goes down. To keep the full amount, end these bonuses before you start the deletion.

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## I didn't get the email

1.  Check your **Spam**, **Trash** and **Promotions** folders.
    
2.  Check the inbox of the email address linked to your Lobby account, and make sure that address can receive emails.
    
3.  Make sure the game world has really ended, or your avatar deletion is complete.
    
4.  Still nothing? Contact Customer Service with the details listed below.
    

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## I deleted or lost the email

Contact Customer Service. They can recreate a lost link for a **limited time only**. If several months have passed, it may no longer be possible.

The link doesn't expire until the Gold is used, so you can keep the email and use it later, for example when a new round of the same game world starts.

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## The link doesn't work

### I can't confirm the transfer in the mobile app

Open the transfer message in the **browser version** of the game instead of the app, and confirm the transfer there.

### "Already used"

-   Once a transfer is complete, the link can't be used again.
    
-   Very old links from the previous Gold system can show "already used" even if they were never used.
    

If you didn't use the link, contact Customer Service. Include the original transfer email or a screenshot of it, the link URL, and the game world and avatar the Gold came from.

### "One or more players found on a game world excluded by our rules"

The system found the avatar name you entered, but on a game world that doesn't accept transferred Gold. You can still use the link to send the Gold to a different game world. These restrictions apply:

-   **Tournament game worlds:** only accept Gold from earlier Tournament rounds.
    
-   **PTR game worlds:** only exchange Gold with other PTR game worlds.
    
-   **Alpler game worlds:** only exchange Gold with other Alpler game worlds.
    

### I sent the Gold to the wrong avatar

Always double-check the game world and avatar name before you confirm a transfer. If the Gold went to the wrong avatar, contact Customer Service as soon as possible.

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## What to send Customer Service

To check a transfer, Customer Service needs:

-   your **Lobby name** and **Lobby email address**
    
-   the **game world** the Gold is on, and the **avatar name**
    
-   the **Gold packages** you bought on that game world
    
-   for a new link or a wrong transfer: the **game world and avatar name** the Gold should go to
    
-   if the link doesn't work: a screenshot of the transfer email and the **link URL**. To copy it, right-click the transfer button in the email and choose **Copy link**.
    

Contact Customer Service from the email address the transfer was sent to. Customer Service can't speed up an avatar deletion.

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**Related:** [Gold Transfer](https://support.travian.com/articles/117)