---
title: "Cannot Start Purchase"
description: "Cannot Start Purchase"
url: https://support.travian.com/en/articles/113-cannot-start-purchase
collection: "Gaining Gold"
updated: 2026-10-27
language: en
alternates: [pl, ar, cs, fr, it, es, tr, de, pt, ru]
---

# Cannot Start Purchase

Cannot Start Purchase

When you make a purchase in the gold store, the payment window opens in a new tab or window (see video at bottom of page). If it window does not appear, the reason might be your browser blocking pop-ups.

![](https://staticfiles.gleap.io/helpcenter/68308d126b4d67fbe821228f/20260427082953_6627.png)

An error or icon may show in the browser bar, click it to find more options and allow the pop-ups.

If the icon does not show follow the detailed instructions for all major browsers:

-   [Microsoft Edge: Enable Popups Guide](https://support.microsoft.com/en-us/microsoft-edge/block-pop-ups-in-microsoft-edge-1d8ba4f8-f385-9a0b-e944-aa47339b6bb5) (External Link)
    
-   [Google Chrome: Enable Popups Guide (External Link)](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en)
    
-   [Firefox: Enable Popups Guide (External Link)](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#firefox:win11:fx95)
    
-   [Apple Safari: Enable Popups Guide (External Link)](https://support.apple.com/en-gb/HT203987)
    

![](https://staticfiles.gleap.io/helpcenter/68308d126b4d67fbe821228f/20260427082953_5422.gif)