Why Was My Payment Rejected or Declined?
There are several possible reasons why your payment might not go through. If your payment provider debited the payment but the purchased Gold or other currency was not delivered, the purchase failed and the payment provider did not transfer the money to the game, so the currency cannot be added. Any amount debited should be returned automatically, although this may take a few days. Please wait for the refund and contact your payment provider if it is not returned. If a payment timeout error appears, refresh the game and try the purchase again. If the problem persists, try a different browser or an incognito/private window, temporarily disable your VPN, ad blockers, and similar browser extensions, and, if possible, use a different payment method. If the error continues, submit a screenshot of the error message and specify the payment method used. For a suspected duplicate payment, include the payment method, the payment date and time, payment-provider transaction details (such as a PayPal transaction ID or Google order number), and a screenshot or scan from the payment provider showing the transaction; a game-issued invoice alone is not sufficient. If Apple charged you for an unsuccessful Travian: Legends purchase but you did not receive the Gold, Travian: Legends cannot access or credit the purchase because Apple manages Apple iTunes Store transactions independently. Contact Apple Support and request a refund using the “Report a Problem” link in the Apple invoice. After the refund has been processed, you can place a new order through the Travian: Legends shop.
Check the following common causes before trying again. If your Google Play country does not match your current location, open the Google Play Store and go to Settings > General > Account and device preferences > Country and profiles. Follow the prompts to switch your region.
Previous chargeback:
If your account or credit card had a chargeback in the past, that payment method can no longer be used.Incorrect details entered:
You have three attempts to enter the correct payment information. After that, the system will block additional tries temporarily.Transaction limits:
There is a limit on the number of payments that can be made within 48 hours for both credit cards and direct debit.Insufficient balance:
Make sure your card or account has enough funds to complete the purchase.International payments blocked:
Some banks require explicit authorization for international transactions. Contact your credit card company to enable them.Unsupported card types:
Certain cards (like VISA Electron or VISA Gift Cards) are not accepted. Try one of the other payment options listed in the store.
Popups Must Be Enabled
The payment window opens as a popup. If it doesn’t appear, your browser may be blocking it.
See our article: Cannot Start Purchase
Make sure popups are allowed before starting the payment.
Special Promotions
When a special promotion appears, be prepared to pay immediately:
Ensure your payment method is ready and popups are enabled.
Once clicked, some promotions disappear and can’t be selected again.