There are several possible reasons why your payment might not go through.
Check the following common causes before trying again:
Previous chargeback:
If your account or credit card had a chargeback in the past, that payment method can no longer be used.
Incorrect details entered:
You have three attempts to enter the correct payment information. After that, the system will block additional tries temporarily.
Transaction limits:
There is a limit on the number of payments that can be made within 48 hours for both credit cards and direct debit.
Insufficient balance:
Make sure your card or account has enough funds to complete the purchase.
International payments blocked:
Some banks require explicit authorization for international transactions. Contact your credit card company to enable them.
Unsupported card types:
Certain cards (like VISA Electron or VISA Gift Cards) are not accepted. Try one of the other payment options listed in the store.
The payment window opens as a popup. If it doesn’t appear, your browser may be blocking it.
See our article: Cannot Start Purchase
Make sure popups are allowed before starting the payment.
When a special promotion appears, be prepared to pay immediately:
Ensure your payment method is ready and popups are enabled.
Once clicked, some promotions disappear and can’t be selected again.
If this happens, please contact our Customer Service Team for assistance
