You can contact Customer Support from the Help Center. Ask the chat assistant your question; if it cannot fully help, it automatically creates a ticket and forwards your issue to a Customer Support Agent.
Open the Help Center at https://support.travian.com.
Click the “Ask a question!” button in the bottom-right corner.
Check whether one of the quick-topic links already answers your question.
If not, type your question into the input field and send it.
If the assistant cannot fully answer – or you ask for an agent – it creates a ticket and forwards it to a Customer Support Agent.
A Customer Support Agent will reply to you in the “Messages” tab of the chat window.
Do I always have to create a ticket?
No. A ticket is only created when the assistant cannot help you or when you ask for a Customer Support Agent.
How do I reach a human agent?
Ask your question in the chat. If it cannot be resolved, the assistant forwards it to a Customer Support Agent to create a ticket.
