You can contact Customer Support from the Help Center. Ask the chat assistant your question; if it cannot fully help, it automatically creates a ticket and forwards your issue to a Customer Support Agent.
Steps
Open the Help Center at https://support.travian.com.
Click the “Ask a question!” button in the bottom-right corner.
Check whether one of the quick-topic links already answers your question.
If not, type your question into the input field and send it.
If the assistant cannot fully answer – or you ask for an agent – it creates a ticket and forwards it to a Customer Support Agent.
After the ticket is created
Notifications of replies to support tickets are currently sent by email only. After contacting Support, regularly check your email inbox, including the spam folder.
FAQ
Do I always have to create a ticket?
No. A ticket is only created when the assistant cannot help you or when you ask for a Customer Support Agent.
How do I reach a human agent?
Ask your question in the chat. If it cannot be resolved, the assistant forwards it to a Customer Support Agent to create a ticket.