---
title: "Mobile App: Video Ads, Notifications and Missing Features"
description: "Fixing video ads, what the app can and can't do, and solving display problems"
url: https://support.travian.com/en/articles/240-mobile-app-video-ads-notifications-and-missing-features
collection: "Mobile App Troubleshooting"
updated: 2026-11-03
language: en
---

# Mobile App: Video Ads, Notifications and Missing Features

Fixing video ads, what the app can and can't do, and solving display problems

The Travian: Legends app is a **companion to the game**. It doesn't have every feature of the browser version. This article explains how to fix video ads, what the app can and can't do, and what to try when something looks wrong.

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## Video ads don't work

If ads won't play, or you can't use them to speed up buildings or research:

1.  Leave the game world and go back to the **Lobby**.
    
2.  A **Data Consent** message may appear. Confirm your choice, and ads should work again.
    
3.  If the message doesn't appear, open it yourself: **Lobby → Menu** (bottom right) **→ Data Consent**.
    
4.  If an ad shows a **black screen** or its counter gets stuck, clear the app's cache and data and try again: see [Clearing Mobile App Cache](https://support.travian.com/articles/206).
    

**In a browser:** ads may pause when you switch to another tab or screen. The ad provider requires the ad to stay in view, and the game can't change this.

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## How the video bonuses work

-   **25% faster construction:** watch the video, then start the upgrade with this option. The shorter time is shown before you start. For example, a 4-hour upgrade takes 3 hours.
    
-   **+15% resource bonus:** it can't run at the same time as the **+25% resource bonus** bought with Gold. While the +25% bonus is active, you can't renew the +15% bonus. Once the +25% bonus ends (and you don't extend it), the video offer comes back.
    

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## What the app can and can't do

-   **Not every feature is in the app.** If something is missing or doesn't work, use the browser version instead. For example, removing an alliance member can get stuck in the app asking you to type "kick" again and again. That's a known issue, so do it in a browser.
    
-   **Attack notifications:** the game doesn't send push notifications for attacks or similar events. Only a few push notifications exist. Watch for the red swords in the game instead. Third-party tools that send attack alerts aren't allowed. Changes to notifications are announced in the app update notes in the Lobby news.
    
-   **Time zone:** you can only change it in the browser, under **Preferences**. It can't be changed in the app. Many players use server time (UTC in winter, UTC+1 in summer), which makes it easier to coordinate with your alliance.
    
-   **Notes:** the **Notes** tab on the messages page in the browser lets you save text, including links to coordinates and reports.
    
-   **Romans' extra building slot:** there's nothing to turn on. Romans can always build one building and one resource field at the same time. With Travian Plus, you can queue one more order, which starts once one of the first two is finished.
    

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## Only use the official app or a normal browser

Play with the **unmodified official app** from the app store, or a normal unmodified browser. Modified apps, website wrappers and other apps that open the game aren't allowed, even if they only show the website and don't automate anything. There's no approved smartwatch app.

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## Something looks wrong

Display problems are usually caused by data stored on your device, not by the game server. Examples include map clicks selecting the wrong square after you move the map, an information box that keeps popping up, missing images in night mode, and errors when sending troops back.

1.  Refresh the page, or log out and back in.
    
2.  Clear the stored data:
    
    -   **App:** [Clearing Mobile App Cache](https://support.travian.com/articles/206)
        
    -   **Browser:** clear the cache and cookies for **all time**, see [Clearing Browser Cache and Cookies](https://support.travian.com/articles/204)
        
3.  Make sure the app is up to date: [Updating the Travian: Legends mobile app](https://support.travian.com/articles/208)
    
4.  Still not fixed? Try another browser, or contact Customer Service.
    

**Village pop-up slow to open?** Opening a village on the map also loads its recent battle reports. On game worlds with lots of raids this can be slow, and it can't be fixed while the game world is running.

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## Good to know

-   There's no built-in translation for messages. Use an external translation tool.
    
-   The classic Travian look can't be turned on.
    
-   There's no tutorial to replay. The help texts at the start of a game only appear again when you start a new avatar on a new game world.
    

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**Related:** [Getting the Travian: Legends Mobile App](https://support.travian.com/articles/207), [Updating the Travian: Legends mobile app](https://support.travian.com/articles/208), [Clearing Mobile App Cache](https://support.travian.com/articles/206)