When a game world ends or your avatar deletion is complete, you get an email with a Gold Transfer Link. You use it to move your unused purchased Gold to another game world. This article helps if that email is missing or the link doesn't work. How the transfer itself works is explained in Gold Transfer.
The email is only sent after the game world has ended, or after your avatar deletion is complete. It isn't sent while the deletion timer is still running.
It goes to the email address of your Lobby account.
You only get a link if you have unused Gold that you bought with real money. Free Gold, Gold from the Silver exchange and Gold from the Gold Starter Promo can't be transferred.
When you start deleting your avatar, the Gold shown is calculated as if the avatar were deleted right away. If Travian Plus or resource bonuses keep running during the deletion countdown, they use up value and the amount you can transfer goes down. To keep the full amount, end these bonuses before you start the deletion.
Check your Spam, Trash and Promotions folders.
Check the inbox of the email address linked to your Lobby account, and make sure that address can receive emails.
Make sure the game world has really ended, or your avatar deletion is complete.
Still nothing? Contact Customer Service with the details listed below.
Contact Customer Service. They can recreate a lost link for a limited time only. If several months have passed, it may no longer be possible.
The link doesn't expire until the Gold is used, so you can keep the email and use it later, for example when a new round of the same game world starts.
Open the transfer message in the browser version of the game instead of the app, and confirm the transfer there.
Once a transfer is complete, the link can't be used again.
Very old links from the previous Gold system can show "already used" even if they were never used.
If you didn't use the link, contact Customer Service. Include the original transfer email or a screenshot of it, the link URL, and the game world and avatar the Gold came from.
The system found the avatar name you entered, but on a game world that doesn't accept transferred Gold. You can still use the link to send the Gold to a different game world. These restrictions apply:
Tournament game worlds: only accept Gold from earlier Tournament rounds.
PTR game worlds: only exchange Gold with other PTR game worlds.
Alpler game worlds: only exchange Gold with other Alpler game worlds.
Always double-check the game world and avatar name before you confirm a transfer. If the Gold went to the wrong avatar, contact Customer Service as soon as possible.
To check a transfer, Customer Service needs:
your Lobby name and Lobby email address
the game world the Gold is on, and the avatar name
the Gold packages you bought on that game world
for a new link or a wrong transfer: the game world and avatar name the Gold should go to
if the link doesn't work: a screenshot of the transfer email and the link URL. To copy it, right-click the transfer button in the email and choose Copy link.
Contact Customer Service from the email address the transfer was sent to. Customer Service can't speed up an avatar deletion.
Related: Gold Transfer
