--- title: "Deleting Your Avatar, Your Account or Your Personal Data" description: "How to delete an avatar or your Lobby account, what happens next, and how to request or delete your data" url: https://support.travian.com/pt/articles/238-deleting-your-avatar-your-account-or-your-personal-data collection: "Support" updated: 2026-11-03 language: pt alternates: [en] --- # Deleting Your Avatar, Your Account or Your Personal Data How to delete an avatar or your Lobby account, what happens next, and how to request or delete your data There are three different things you can delete: an **avatar** on one game world, your whole **Lobby account**, or your **personal data**. This article explains each one and what happens afterwards. Just want a fresh start on the same game world? Use **respawn** instead: see [Abandoning Your Avatar and Respawning](https://support.travian.com/articles/13). * * * ## Deleting an avatar You delete an avatar yourself in the game. Customer Service can't do it for you. 1. Open **Settings** and switch to the **Avatar** tab. 2. Scroll to the very bottom and start the deletion. 3. Type **delete** in the confirmation field. If it doesn't respond, type **delete** in English, whatever language your game is set to. The English word always works. ### How long it takes - The deletion timer in your settings shows how long it will take. It can be **longer than 72 hours**, for example if you recently bought Gold. - The system sets the deletion period. Customer Service can't shorten it. - You can keep playing during the countdown. ### Your Gold Once the deletion is complete, you get an email with a **Gold Transfer Link** for your unused purchased Gold. The amount shown when you start the deletion is calculated as if the avatar were deleted right away. Travian Plus and resource bonuses keep running during the countdown and can lower that amount, so end them before you start if you want to keep the full amount. More: [Gold Transfer](https://support.travian.com/articles/117) ### What happens to your villages and troops - All troops from your villages are **removed from the game**, wherever they are. - Your villages don't go to anyone automatically. After the deletion they disappear or become Natar villages, which other players can then conquer as usual. - A **Wonder of the World** village is deleted and recreated as a Natar village, and anyone who conquers it has to build the Wonder again from scratch. - Troops of other players caught in your traps are sent back to their home village after some time. ### Switching to another avatar on the same game world You can only manage one avatar per game world. To switch, start deleting your current avatar and wait until it's gone before creating a new one. You can join another player's avatar as a **co-player (dual)** while your own avatar is still being deleted. Once you've joined, you can't go back to your old avatar, and ending the co-player partnership doesn't cancel the deletion. * * * ## Avatars can't be given away - An avatar can't be transferred to another player or another Lobby account. The person who registered it stays its owner until it's deleted or the game world ends, even if they stop playing. Being a dual doesn't make you an owner. - There's no feature for transferring a single village. Customer Service can't move or delete another player's village, even if that player is inactive. - If you change the email address of your Lobby account, **all** avatars on it move to the new address, not just one. - Using two Lobby accounts to play avatars on the same game world isn't allowed, and both accounts may be banned and deleted. * * * ## Deleting your whole Lobby account You can delete your Lobby account in the Lobby, but you have to **start deleting all your avatars first**. Without a Lobby account, you can't have any avatars at all. * * * ## Deleting your personal data To have your Travian Games account and the personal data linked to your email address deleted: 1. Contact Customer Service in writing and clearly confirm that you want your account and the personal data linked to your email address deleted. Include that email address and use the confirmation format Customer Service asks for. 2. You get an email asking you to confirm. Follow the link, click the confirmation button and make sure **CONFIRMATION COMPLETE** is shown. Otherwise the request doesn't go ahead. 3. Collecting your data can take a few days. Then you get an email with a **download link that's valid for 30 days**. 4. Downloading the data starts the deletion. If you don't cancel, your data is deleted automatically after 30 days, even if you didn't download it. To keep your data, cancel using the link in that email. **This can't be undone.** Once the deletion is complete, your account and data are gone for good. ### Getting a copy of your data To see what personal data Travian holds about you, send Customer Service a **GDPR data-access request**. It may be forwarded to a specialist team, and it can take several days. You may be contacted to confirm details, and you'll get an email explaining how to view your data once it's ready. ### Stopping marketing emails Click the **unsubscribe** link at the end of a marketing email. A web page confirms that it worked. If you don't see that page, right-click the link, copy it, paste it into your browser and press Enter. * * * ## Uninstalling the game - **Browser:** there's nothing to uninstall. Clear your browser's cache and cookies to remove the data the game stored. - **Mobile app:** uninstall it like any other app. Uninstalling the app doesn't delete your avatar or account. * * * **Related:** [Abandoning Your Avatar and Respawning](https://support.travian.com/articles/13), [Lobby, account and avatar](https://support.travian.com/articles/111), [Gold Transfer](https://support.travian.com/articles/117)