Cannot Start Purchase

When you make a purchase in the gold store, the payment window opens in a new tab or window (see video at bottom of page). If it window does not appear, the reason might be your browser blocking pop-ups.

An error or icon may show in the browser bar, click it to find more options and allow the pop-ups.

If the icon does not show follow the detailed instructions for all major browsers:

Microsoft Edge: Enable Popups Guide

Google Chrome: Enable Popups Guide

Firefox: Enable Popups Guide

Apple Safari: Enable Popups Guide

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