Whether you want to show your in-game friends something cool or describe an issue that you're having to our Customer Service team, taking videos or screenshots on your phone can be handy for various reasons. In this article, we will explain how to take a video or a screenshot, depending the model of your mobile device.
Taking screenshots or videos
The sea of smartphones is sometimes challenging to navigate for the novice sailors. To make it easier for you, we have gathered the relevant articles, for the most common manufacturers, in the table below. To find out how to take a screenshot or a video, please click on the corresponding link for your phone's manufacturer.
If you know your manufacturer but cannot find a guide on how to take a video or a screenshot online, please reach out to our Customer Service team. They will be happy to help you!
Sending the file to Customer Service team
Now that you have your screenshot or video ready, you can use the Attach File option, while submitting a ticket. Please check the screenshot below for reference:
Too large file to upload
If your video or screenshot is too large, you can use any upload and send service of your choice. If you are unsure where to find such service, please check the most popular ones below.
Keep in mind that we do not own or control these services.
|Google Drive Android App||Dropbox Android App||WeTransfer Android App|
|Google Drive on Apple Appstore||Dropbox on Apple Appstore||WeTransfer on Apple Appstore|