Taking a Screenshot/Video on Mobile

Whether you want to show your in-game friends something cool or describe an issue that you're having to our Customer Service team, taking videos or screenshots on your phone can be handy for various reasons. In this article, we will explain how to take a video or a screenshot, depending the model of your mobile device.

Taking screenshots or videos

The sea of smartphones is sometimes challenging to navigate for the novice sailors. To make it easier for you, we have gathered the relevant articles, for the most common manufacturers, in the table below. To find out how to take a screenshot or a video, please click on the corresponding link for your phone's manufacturer.

ManufacturerHow to take screenshotHow to record the screen
AppleTake a screenshot on your iPhone
Take a screenshot on your iPad
Record your iPhone or your iPad screen
Android (Generic)Take a screenshot on your Android deviceRecord your screen on Android devices
SamsungTake a screenshot on your Samsung deviceRecord your screen on Samsung devices
GoogleTake a screenshot on your Pixel deviceRecord your screen on Pixel devices
XiaomiTake a screenshot on your Xiaomi device(unofficial guide) Record your screen on Xiaomi devices (unofficial guide)
OppoTake a screenshot on your Oppo deviceRecord your screen on oppo devices (unofficial guide)
vivoTake a screenshot on your vivo deviceRecord your screen on vivo devices
HuaweiTake a screenshot on your Huawei deviceRecord your screen on Huawei devices


If you know your manufacturer but cannot find a guide on how to take a video or a screenshot online, please reach out to our Customer Service team. They will be happy to help you!

Sending the file to Customer Service team

Now that you have your screenshot or video ready, you can use the Attach File option, while submitting a ticket. Please check the screenshot below for reference:

Too large file to upload

If your video or screenshot is too large, you can use any upload and send service of your choice. If you are unsure where to find such service, please check the most popular ones below.

Keep in mind that we do not own or control these services.

Google DriveDropboxWeTransfer
Google DriveDropboxWeTransfer
Google Drive Android AppDropbox Android AppWeTransfer Android App
Google Drive on Apple AppstoreDropbox on Apple AppstoreWeTransfer on Apple Appstore

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