Taking videos or screenshots on your phone can be helpful for sharing or reporting issues to Customer Service. This article explains how to capture them based on your device model.
Taking screenshots or videos
With so many different smartphone models and versions out there, capturing an image or video on your device might not always be the easiest thing to do. Below are stept-by-step guides for most common manufacturers. Please click on the corresponding link matching your mobile device.
Note:
In case you need help related to this topic, please reach out to our Customer Service team.
Sending the file to Customer Service team
Now that you have your screenshot or video ready, you can use the Attach File option, while submitting a ticket. Please check the screenshot below for reference:
File size too large to upload
If your video or screenshot exceeds the size limit, you may use any third-party upload service of your choice to share it with us. Please note that we neither own nor control these services and are not responsible for their reliability, operation, or security.