Have questions after reading the rules or getting banned? This guide answers common concerns and helps you avoid accidental violations.
Can someone else play on the same device as me?
Yes, but follow these rules:
Resource limits for raiding/sending apply automatically.
Never share passwords, even with family. Use a unique password that others don’t know or might guess (e.g., pet names, birthdays).
Don’t save passwords in the browser. This is treated the same as sharing.
Always log out when switching users.
Use the sitter feature if you want to help another player.
Can someone else play on the same Wi-Fi/network?
Yes. Same rules as with shared devices:
Resource limits are automatically applied.
Never share passwords.
Use the sitter function to help others.
I was banned for password sharing, but we never used the password.
You can be banned just for sharing or requesting a password. This alone violates the rules—even if the password wasn’t used.
Why was I banned for multi-accounting if a friend gave me their avatar?
You can only play one avatar per gameworld. Playing on another via password—even with permission—is multi-accounting.
Use the sitter feature instead.
Don’t register avatars for friends; they must create their own via the Lobby.
If it was actually password sharing, contact Customer Service to explain.
Playing as or with a dual
Invite duals through the Lobby. They must accept via their own account.
Never share your Lobby password.
Changing avatars as a dual:
Cancel from the current avatar, then accept a new invite.
Don’t switch avatars back and forth—it’s considered abuse.
You're the owner and want to switch:
Contact us if you want to give away your avatar. We may decline to prevent confusion or abuse.
Alternatively, delete your avatar before joining a new one.
Deleting or changing your avatar
Delete your avatar yourself via Options > Avatar > Delete avatar.
Want to start fresh? Use the abandon avatar option.
Do not create a new Lobby account—stick to your existing one.
Browser and Addons
You may use addons if they don’t change, automate, or interact with the game.
Supported browsers: Chrome, Firefox, Opera, Edge, Safari. Others may risk automation.
Use only unmodified browsers.
I got resources from a bot or multi-account, but didn’t know
Even if unintentional, gaining an advantage from bots, multi accounts, or sellers breaks the rules. Penalties still apply.
I was banned for selling/buying an avatar, but it was just a message
Messages about selling/buying avatars are considered violations. Don’t joke or mislead others with such messages.
Rule 1.1.b: Private Farms
We prohibit private farms (avatars existing to benefit others) outside alliances/confederacies.
Creating villages to be conquered or raided by outsiders violates this rule.
Punishment applies to both the farm and the raiders.
Can I raid or conquer within my alliance/confederacy?
Yes:
Raiding is limited by automatic pushing protection.
Conquering is allowed if players enable it in their residence settings.
What if someone leaves the alliance/confederacy?
Once outside, pushing limits no longer apply. Raiding them may be seen as farming—this is a violation, even if they left temporarily.
Is raiding inactive players allowed?
Yes. Inactives are fair game and not considered private farms.
What if I’m just farming a bad player?
We can tell the difference. Don’t worry—we won’t punish normal gameplay.
I have no alliance. Does Rule 1.1.b. still apply?
Yes. Even without an alliance, you cannot be or use a private farm.
Why was I banned for farming a confederacy member’s private farm?
If multiple confederacy members raid the same private farm, all may be penalized—whether it’s for individuals or alliances.
My dual/sitter broke the rules. Why am I punished?
You're responsible for everything that happens on your avatar. Both the avatar and the sitter/dual can be punished.
Only trust reliable people with access.
Why did my friend get a different penalty?
Punishments vary based on severity and history of violations. If you think your penalty is unfair, contact Customer Services.