If you think another player is breaking the game rules, you can report them ingame. Depending on the type of violation, the report will be handled either by the Rule Enforcement Team (RET), or your local Customer Service Representatives (CSR).
Customer Services handles language-related violations (for example insults in Ingame messages), and RET all other violations.
Depending on the violation, there are a few ways to send a report explained in the tabs below.
When selecting the reason, your report will be sent to the appropriate team for the reason you selected, please make sure to choose the most appropriate one otherwise there may be delays in the report being investigated.
If you want to report an Ingame Message (IGM), the easiest way is to do that from the message itself.
In the message header, you will find the report button:
Click on the button, and choose the correct reason for the report:
Available reasons:
- Advertisment
- Choose this reason if the message contains advertisements or spam.
- Inappropriate content
- Select this reason if you were insulted or harassed in the message, or if the message is inappropriate in another way.
- Gold buying
- This is a separate category for spamming messages offering buying gold outside of the game.
- Other
- Select this if the reason doesn’t fit the previous categories. For example, if the player admits in the message that they violated the rules.
If there is more than one message related to the specific violation you should report them all as we can only see the specific message itself and not your other messages.
If you want to report a player that you think is violating game rules, the easiest and quickest way is to do that from the player's profile.
In the Details section of the player's profile, you find a button for reporting the player (like in the ingame message).
Click on the button and you can choose the reason why you are reporting this player.
Available reasons:
- Multiaccount(s)
- You think that the player has multiple accounts on this gameworld.
- Include a list of the accounts you suspect the player owns.
- Password sharing
- You think that the player has shared his password with another player or used another player's password.
- Explain it in the comment section and mention who is the other involved player or players, if you know that.
- Scripts & Bots
- You believe that this account is played by a bot, or the player is using scripts or other software to play the game, not just a regular browser.
- Other
- Anything that doesn’t fit any of the other categories.
Make sure to explain clearly why you are reporting the player. - Inappropriate content
- Some content in the player’s profile, or other places such as the nickname or village names, is offensive or violates other rules.
- Private farm
- If you suspect someone of having or beeing a private farm.
If you want to report a whole alliance that you think is violating game rules, the easiest and quickest way is to do that from the alliance profile.
In the Details section of the alliance profile, you find a report button (like in the ingame message and player's profile).
Click on the button and you can choose the reason why you are reporting this alliance.
Available reasons:
- Multiaccount(s)
- You think that players in the alliance have multiple accounts on this gameworld.
- Include a list of the accounts you suspect the player(s) owns.
- Password sharing
- You think that the players have shared their passwords with other players or used other players' password.
- Explain it in the comment section and who is the other involved player or players, if you know that.
- Scripts & Bots
- You believe that this alliance has accounts that are played by a bot, or the players are using scripts or other software to play the game, not just a regular browser.
- Other
- Anything that doesn’t fit any of the other categories.
Make sure to explain clearly why you are reporting the alliance. - Inappropriate content
- Some content in the alliance profile, or other places such as the alliance name or tag, is offensive or violates other rules.
- Private farm
- If you suspect the alliance of having or being a private farm.
You can also add more information in the comment section, e.g. why you believe this player/alliance is breaking the rules or other information that may be useful. The more information you can provide, the better the investigation of the case will be.
When you click the Report button, it will be sent and handled. You can send two reports like this per day.
All reports are carefully investigated by either RET or CSR, depending on the type of violation in the report. Any necessary action will be taken.
The fact that you believe there is a violation of the game rules doesn't necessarily mean there is anything illegal going on. Just like in a court of law, there has to be sufficient evidence before a ban and/or punishment is issued. RET doesn't ban on rumours and speculations or on second-hand information. Your information could be the missing part or give the right angle to the investigation, so your reports are of great value for RET and the support teams.
If you report a player, you will get an in-game message when the report has been handled and closed.
Why don't I get information about the result of my report?
RET and CSR teams can't tell anything about an account to anyone else but the account owner due to GDPR laws and privacy policy.
Why can't I see that an account has been punished?
Sometimes you can notice that an account is banned, or that the population decreased. Not all bans and punishments are visible to other players. Some punishments are instantly executed, others can be a warning, blocking from sending messages, resources taken, etc.