I think a player is violating game rules - what can I do?

If you think another player is breaking the game rules, you can report them ingame. Depending on the type of violation, the report will be handled either by the Rule Enforcement Team (RET), or your local Customer Service Representatives (CSR). 

Customer Services handles language-related violations (for example insults in Ingame messages), and RET all other violations.

Depending on the violation, there are a few ways to send a report explained in the tabs below.

When selecting the reason, your report will be sent to the appropriate team for the reason you selected, please make sure to choose the most appropriate one otherwise there may be delays in the report being investigated.

Report a Message Report a Player Report an Alliance What Happens Next?

If you want to report an Ingame Message (IGM), the easiest way is to do that from the message itself.

In the message header, you will find the report button:

Click on the button, and choose the correct reason for the report:

Available reasons:

Choose this reason if the message contains advertisements or spam.
Inappropriate content
Select this reason if you were insulted or harassed in the message, or if the message is inappropriate in another way.
Gold buying
This is a separate category for spamming messages offering buying gold outside of the game.
Select this if the reason doesn’t fit the previous categories. For example, if the player admits in the message that they violated the rules.

If there is more than one message related to the specific violation you should report them all as we can only see the specific message itself and not your other messages.

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