I think a player is violating game rules - what can I do?

If you think that another player is breaking the game rules you can report it. Depending on the type of violation, the report will be handled either by Rule Enforcement Team (RET) or your local Customer Service Representatives (CSR) and their team. CSR-teams handles language-related violations (for example insults in Ingame messages), and RET handles all other violations.


There are a couple of different ways to send a report. Which you choose depends on what kind of violation you want to report.


If your report is related to something the other player wrote to you, report that message. This includes cases where the player wrote something that suggests he violates the rules, for example, has multiaccounts.


If you want to submit a more general report based on the player's behaviour in game, use the option to report the player.


Report a Message Report a Player What Happens Next?

If you want to report an Ingame Message (IGM), the easiest way is to do that from the message itself.


In the message header you find a button:



Click on the button, and choose correct reason for the report:



Be careful to choose the correct reason, there will be different actions taken and the report can be sent to different departments depending on the reason you give.


Available reasons:


Advertising
Choose this reason if the message contains advertisements or spam.
Insult
Select this reason if you were insulted or harassed in the message.
Gold buying
This is a separate category for spamming messages offering buying gold outside of the game.
Other
Select this if the reason doesn’t fit in any of the previous categories. For example, if the player admits in the message that they violated the rules.

Once you have clicked the "Report" button, the report is sent and will be handled.


Make sure to report all messages related to the specific violation, especially if they have different information, as our team will only see and check the reported messages.


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